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What is the difference between a predictive dialer and an auto dialer? The auto dialer effectively manages call center agents' daily work pressure by distributing the connected calls among available reps. While the predictive dialer dials multiple contacts at once and ensures that agents achieve maximum customer connectivity.How do I set up auto dialer? Set Up The Auto Dialer Select System from the top menu bar and then select Preferences and then select Auto Dialer Setup. From the Main Menu, choose System Administration. Then, from the System Administration menu, choose Setup and Configuration. Then select Auto Dialer Setup when the System Setup menu is displayed.As the name implies, auto dialer software automatically dials numbers from a contact list. When the call gets answered, the software connects the call receiver to an agent or recorded message. ... Overall, auto dialing software will improve your entire outbound phone sales process.An automatic dialer (also spelled auto dialer, auto-dialer, and autodialer) is an electronic device or software that automatically dials telephone numbers. Once the call has been answered, the autodialer either plays a recorded message or connects the call to a live person. When an autodialer plays a pre-recorded message, it is often called voice broadcasting, or robocalling. Some voice broadcasting messages ask the person who answers to press a button on their phone keypad, such as in opinion polls in which recipients are asked to press one digit if they support one side of an issue, or another digit if they support the other side. This type of call is often called outbound interactive voice response. What is a CRM Dialer? A Dialer dials a list of telephone numbers and connects answered dials to people making calls, often referred to as agents. Hence, A dialer Customer Relationship Management software, basically helps in this process.When an autodialer connects an answered call to a live agent, it is often called a predictive dialer or power dialer. A predictive dialer uses real- time analysis to determine the optimal time to dial more numbers, whereas a power dialer simply dials a pre-set number of lines when an agent finishes the previous call.

What is a CRM Dialer? A Dialer dials a list of telephone numbers and connects answered dials to people making calls, often referred to as agents. Hence, A dialer Customer Relationship Management software, basically helps in this process. What is IVR? IVR stands for Interactive Voice Response. It is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad. What are the different types of IVR? The different types of IVR are 'Single-Level IVR' and 'Multi-Level IVR'. Multi-Level IVRs are good for businesses with multiple departments. Interactive voice response (IVR) is a technology that allows humans to interact with a computer-operated phone system through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling as IVR systems are more intelligent than many predictive dialer systems IVR systems can be used for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. A common misconception refers to an automated attendant as an IVR. The terms are distinct and mean different things to traditional telecommunications professionals—the purpose of an IVR is to take input, process it, and return a result, whereas that of an automated attendant is to route calls. The term voice response unit (VRU) is sometimes used as well. An Interactive Voice Response (IVR) system is a call center software feature that facilitates self-service call segmentation and routing by enabling callers to make choices using spoken or typed commands on the telephone keypad. Voice broadcasting is a mass communication technique, begun in the that broadcasts telephone messages to hundreds or thousands of call recipients at once. This technology has both commercial and community applications. Voice broadcast users can contact targets (whether they be members, subscribers, constituents, employees, or customers) almost immediately. When used by government authorities, it may be known as an emergency notification system (since such notifications are intended only for use in emergencies). Voice broadcasting is a popular method of direct marketing. Industry groups such as insurance, real estate, telemarketing, healthcare, direct sales, etc., have used it to create leads or as a follow-up method to their existing or past customers and/or current prospects. Also, one example of the popularity is its use by nonprofit organizations (NPOs). For example, an NPO can use voice broadcasting to send a simple "thank you" message to its donor base. This may be very valuable especially when an organization is a manpower constrained and there is a large donor list to call periodically, e.g., quarterly, to thank or to request additional donations. Interactive voice broadcasting (also referred to as interactive voice messaging) programs allow the call recipient to listen to the recorded message and interact with the system by pressing keys on the phone keypad. The system can detect which key is pressed and be programmed to interact and play various messages accordingly. This is a form of Interactive voice response (IVR)

Voice broadcast systems manage a database of phone lists as well as digitally recorded phone messages. Using telephony components, these computers can simultaneously broadcast thousands of phone messages. Personalized information can be included in the phone messages through the integration of text-to-speech software. Advanced systems include telephony boards with answering-machine detection, and the logic to properly play a unique message to answering machines without message truncation. Bulk messaging is the dissemination of large numbers of SMS messages for delivery to mobile phone terminals. It is used by media companies, enterprises, banks (for marketing and fraud control) and consumer brands for a variety of purposes including entertainment, enterprise and mobile marketing. Bulk messaging is commonly used for alerts, reminders, marketing but also for information and communication between both staff and customers. Software is required for sending and receiving bulk messages and various software packages are available. These software packages provide users with the opportunity to add as many phone numbers as required and these phone numbers can be managed in a variety of ways. Most SMS software applications allow the upload of lists of mobile phone numbers using a text file or CSV file. Some sophisticated systems can automatically remove any duplicated numbers and the mobile numbers may be validated prior to sending the messages. With enhanced software features, messages can be scheduled to be sent at specific times and/or days and bulk messages can be sent on national and international mobile networks as long as the bulk messaging software provider sends internationally. Most bulk messaging services use the following standard application programming interfaces (APIs) which allow programmers to add SMS functionality to any program. Bulk Voice SMS / Voice Calling is a simple communications technology that blasts a recorded voice message to hundreds or even thousands of call recipients in a very short period of time. Often used for community alerts, notifications, in business applications or for promotional purposes.